Why am I unable to login into the user dashboard?

Unable to Access Your User Dashboard?

We understand that sometimes you might encounter issues logging in to your user dashboard. Here are some common reasons why this might happen and how to fix them:

• Incorrect Login Credentials:

  • Double-check that you've entered the correct username and password.

  • If you're unsure about your password, click "Forgot Password" to reset it.

• Missing Passcode:

  • If your login requires a one-time passcode, make sure to check your email for a message containing the code. Enter the passcode in the designated field.

• Corrupted Browser Cache:

  • In rare instances, a corrupted browser cache can interfere with the login process. Try clearing your browser cache. You can find instructions on how to do this here: link to Kaspersky article on clearing cache and cookies.

Additional Tips:

• Make sure you're using a supported browser and the latest version is installed.

• If you're still experiencing issues after trying these steps, contact customer support for further assistance.

This rewrite combines the information from both parts, offers troubleshooting steps for each reason, and provides a clear call to action in case the issue persists.